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Customer relationship management
(CRM) is all about managing the relationships you
have with your customers—including potential
customers. CRM combines business processes, people,
and technology to achieve this single goal: getting
and keeping satisfied customers. It's an overall
strategy to help you learn more about your customers
and their behavior so you can develop stronger,
lasting relationships that will benefit both you and
your customers. It’s very hard to run a successful
business without a strong focus on CRM. After all,
it’s all about the customer.
Successful CRM involves many different areas of your
company, starting with sales, of course. But also
various other customer-facing areas, like marketing
and customer service. (source: salesforce.com)
Proven CRM Sales Automation:
See
what over 72,500 companies have already
discovered: Salesforce CRM delivers results.
Not to mention the peace of mind that comes
with knowing that so many companies trust
salesforce.com with their customer
information.
Say goodbye to complexity. With no software
or hardware to install, you don't have to
wait weeks or months to get going. You're up
and running—and seeing a positive impact on
your business—in a fraction of the time.
At 31 generations and counting, Salesforce
CRM is the most complete CRM in the
industry. |
Watch a brief video
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Sales Cloud
2: The world's #1 sales application
Give reps, managers and execs everything
they need to focus on what’s important: more
selling and less administration.
- Close more deals - faster
- Gain real-time visibility
into sales
- Collaborate instantly and know
what matters
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Service
Cloud 2: The future of customer
service
Provide faster, more responsive service
across every channel — from the call center
to the social Web.
With the Service Cloud 2, you can:
- Keep agents productive
- Reduce service costs
- Satisfy every customer |
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How can Sales Improvement Group help me with
Salesforce CRM?
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Process Mapping and
Customization
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- Helping you map your current sales process
- Transposing your sales process onto
Salesforce.com and enforcing that the process is
followed
- Customizing the interface for usability and
workflow; creating custom reports for accurate
management reporting
- Migrating your current client data to
Salesforce.com
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Implementation & Training
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Successful Salesforce.com implementation means getting the
commitment of your sales team to use it once the
system is fully deployed. As a Salesforce.com
Partner, we provide Salesforce.com customization,
training and implementation services.
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Data Migration
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The quality and completeness of
your data is important for a successful
implementation. Your data will need to be migrated
from from Saleslogix, ACT!, Goldmine, Siebel, and
other CRM databases to Salesforce.com, as well as
Outlook, Excel and many other file-based and
database sources.
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Who's talking about
salesforce.com
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